Effective Date: August 1, 2021 · Last Updated: August 30, 2025
THESE TERMS OF SERVICE (this "Agreement") govern Customer’s access to and use of the Service (as defined below) provided by OneClick Lab, LLC d/b/a Onset ("Onset", "we", "us", or "our"). BY (A) PLACING AN ORDER THAT REFERENCES THIS AGREEMENT, (B) SIGNING UP FOR ANY FREE OR TRIAL TIER THAT REFERENCES THIS AGREEMENT, OR (C) CLICKING “ACCEPT,” THE INDIVIDUAL ACCEPTS THIS AGREEMENT ON BEHALF OF THE COMPANY OR OTHER LEGAL ENTITY IDENTIFIED IN THE ACCOUNT (“Customer”). THE INDIVIDUAL REPRESENTS THEY HAVE AUTHORITY TO BIND THAT ENTITY. IF THEY DO NOT, OR IF CUSTOMER DOES NOT AGREE, DO NOT ACCESS OR USE THE SERVICE.
Capitalized terms have the meanings set out below.
Onset provides a hosted, cloud-based product communications platform for release notes, changelogs, and roadmaps (the “Service”). We may provide documentation, SDKs, APIs, templates, and help guides (“Documentation”). Content included with the Service that we own is “Onset Content.” The underlying software is “Software.” Customer data submitted to or generated in the Service by or for Customer (including by users Customer authorizes) is “Customer Data,” which includes “User Submissions” (release notes, roadmaps, attachments, etc.) and “User Information” (names, emails, roles, IPs, device/browser metadata, etc.).
Access is limited to individuals Customer authorizes (“Users”) for Customer’s internal business purposes. Customer is responsible for User activity and configuring permissions/roles. We do not manage Customer’s permission settings and have no liability arising from them.
Customer may purchase subscriptions via one or more ordering flows/screens that reference this Agreement (“Order”). Each subscription runs for the stated Subscription Period and renews per the Order/plan terms. We may offer a free or trial tier; see §5 and §12.6.
Onset retains all right, title, and interest in the Onset Materials (the Service, Software, Onset Content, Documentation, and related IP, improvements, updates, and derivatives). No rights are granted by implication.
Customer may allow its Affiliates (entities controlling, controlled by, or under common control with Customer, “Affiliate”) to use the Service under Customer’s account. Customer remains responsible for all Affiliate and User use and for payment.
Except where a compromise is caused by a vulnerability in the Service itself, Customer is responsible for maintaining the confidentiality of credentials, securing its systems, and all activity in its accounts.
Customer, Users, and third parties acting for them will not:
Use of any Onset API is subject to documented rate limits and fair-use limits we set. We may modify or suspend API access to maintain Service stability or for abuse prevention.
We may temporarily suspend access if Customer’s use (i) poses a security or availability risk, (ii) violates law or this Agreement, or (iii) is causing harm. We’ll use commercially reasonable efforts to notify Customer, limit the scope, and restore service promptly after the issue resolves.
The Service may interoperate with third-party products or services (e.g., GitHub, GitLab, Linear, Slack, email delivery providers) (“Third-Party Applications”). Customer’s use of Third-Party Applications is governed by those providers’ terms and privacy policies. Onset is not responsible for Third-Party Applications or for any act or omission of a third-party provider. If credentials are required for an integration, Customer represents it has the right to provide them and authorizes Onset to use them solely to enable the integration.
Fees are as stated in the Order or plan page (“Fees”) and are non-cancelable and, except as expressly provided here, non-refundable. We may change pricing for renewal terms or new orders; Customer may choose not to renew.
We (or our payment processor) will charge the payment method Customer provides for recurring Fees and any agreed add-ons/overages. Customer is responsible for keeping payment information current. We may retry failed charges without separate notice.
Fees exclude taxes. Customer is responsible for all sales, use, VAT/GST, New York state and local taxes, and similar taxes, except taxes based on Onset's income. If we are required to collect, we will invoice and Customer will pay, unless Customer provides a valid exemption certificate.
We may suspend the Service for past-due amounts. Disputes must be raised within 60 days of the invoice. If a dispute is resolved in our favor, Customer will pay within 10 days of notice. We may charge reasonable late fees or interest where allowed by law.
Plan limits (e.g., email sends, subscriber counts, API calls) are stated in the Order or plan description. If Customer exceeds limits, we may (a) invoice overage at the then-current rates, or (b) require upgrade to an appropriate tier.
This Agreement starts on the earlier of (a) the Subscription Start Date or (b) first access to the Service, and continues while any Subscription Period or Free/Trial access remains active.
Subscriptions renew per the Order/plan terms unless canceled in the Service or by emailing billing@onset.io (with our confirmation). If a paid subscription ends without termination of the account, the workspace may transition to a Free tier with reduced features.
Either party may terminate for material breach not cured within 30 days after notice. We may terminate Free or Trial access at any time.
Upon termination or expiration, rights to use the Service cease. If Customer terminates for our uncured breach, we will refund any prepaid, unused Fees for the remaining Subscription Period. If we terminate for Customer’s uncured breach, unpaid Fees for the remaining Subscription Period become due.
Upon request at or within 30 days after termination (or workspace deletion), we will make Customer Data export available in a reasonable format. Thereafter, we will delete Customer Data from active systems within a commercially reasonable period, subject to legal retention requirements and standard backups. For continuing Free tier workspaces, we may retain Customer Data to provide that tier; we may delete inactive Free tier workspaces after 12 months of inactivity.
Customer represents it has all rights necessary to submit Customer Data and that its use of the Service will comply with law and this Agreement.
EXCEPT AS EXPRESSLY STATED, THE SERVICE AND ALL RELATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” ONSET DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, TITLE, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OR THAT THE SERVICE WILL MEET CUSTOMER’S REQUIREMENTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. EXCEPT FOR (A) CUSTOMER’S PAYMENT OBLIGATIONS; (B) EITHER PARTY’S BREACH OF §8 (CONFIDENTIALITY); OR (C) CUSTOMER’S INDEMNITY OBLIGATIONS, EACH PARTY’S TOTAL LIABILITY UNDER THIS AGREEMENT WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO ONSET FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE EVENT.
“Confidential Information” means non-public information disclosed by a party that is marked or should reasonably be understood as confidential, including Onset Service information and Customer Data. The receiving party will protect Confidential Information using at least reasonable care, limit access to personnel and contractors with a need to know under confidentiality obligations, and use it only to perform under this Agreement.
A party may disclose Confidential Information if legally required, with reasonable prior notice to the other party (where permitted) and cooperation at the other party’s expense.
Customer may provide suggestions or feedback regarding the Service (“Feedback”). Onset may use Feedback without restriction and without identifying Customer.
As between the parties, Customer owns all Customer Data. Customer grants Onset a non-exclusive, worldwide, royalty-free license to host, process, transmit, display, and otherwise use Customer Data to provide and improve the Service, prevent or address service or security issues, comply with law, and as instructed by Customer.
We may collect and use aggregated and/or de-identified data derived from the Service for analytics, benchmarking, and improving the Service, provided it does not identify Customer or Users.
We maintain administrative, technical, and physical safeguards designed to protect Customer Data appropriate to the nature of the data and our Service. Customer is responsible for securing its systems and endpoints, and for appropriate backups of content stored outside the Service.
Our processing of personal data is described in our Privacy Policy. If required by applicable data protection laws (e.g., GDPR/UK GDPR/CCPA), a Data Processing Addendum (“DPA”) forms part of this Agreement when executed or accepted through our onboarding flow.
If Customer uses features to send emails or notifications, Customer must (a) send only to recipients who have provided appropriate consent or another lawful basis; (b) include legally required sender identification and unsubscribe mechanisms; (c) comply with CAN-SPAM, CASL, GDPR, and similar laws; and (d) not send unlawful or deceptive content. Deliverability is not guaranteed. We may throttle, block, or suspend sending for abuse, high bounce/complaint rates, or reputation protection.
The Service is not designed to store payment card data (PCI DSS), PHI (HIPAA), or data subject to heightened sectoral regulation unless we have executed a specific addendum allowing it. Customer will not upload such data otherwise.
If we become aware of a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Customer’s personal data in our possession, we will notify Customer without undue delay and provide information reasonably available for Customer to comply with its obligations.
We will defend Customer against third-party claims alleging that Customer’s authorized use of the Service (as provided by Onset) directly infringes a U.S. patent, copyright, or trademark, and will pay damages and costs finally awarded (or agreed in settlement) to the extent arising from such claim. If the Service is enjoined or likely to be, we may (at our option) procure rights, modify the Service, or terminate access with a pro-rata refund for the unused remainder of the Subscription Period. This indemnity does not apply to claims arising from (a) combination with non-Onset products/services; (b) Customer’s use in violation of this Agreement; (c) Customer Data; or (d) Beta/Trial features (§12.6). THIS SECTION STATES OUR ENTIRE LIABILITY FOR IP INFRINGEMENT.
Customer will defend and indemnify Onset against third-party claims arising from (a) Customer Data (including alleged infringement, privacy, or defamation), (b) Customer’s or Users’ use of the Service in violation of law or this Agreement, or (c) email/messaging sent by or for Customer in violation of applicable laws.
The indemnified party must: (i) promptly notify the indemnifying party; (ii) provide reasonable cooperation; and (iii) allow the indemnifying party sole control of the defense/settlement (provided the settlement unconditionally releases the indemnified party and does not impose obligations other than monetary payments covered by the indemnifying party).
With Customer’s prior written consent, we may use Customer’s name and logo on our website and in marketing materials to identify Customer as a customer.
Neither party is liable for delays or failures caused by events beyond its reasonable control (excluding payment obligations).
The Service is subscription-based and evolves. We may make changes, provided we do not materially decrease core functionality during a Subscription Period.
We may update this Agreement with at least 30 days’ notice (e.g., via email or in-product notice) and by posting the updated terms at https://www.onset.io/terms-of-service. Changes apply at the next renewal or earlier if Customer accepts them (e.g., by continuing to use new features after the notice period).
Customer will comply with U.S. and other applicable export and sanctions laws and will not permit access or use of the Service in a U.S. embargoed country or by prohibited parties.
The Service is “Commercial Computer Software.” U.S. Government use is subject to this Agreement per FAR 12.212 and DFARS 227.7202.
We may provide free, evaluation, or beta features (“Beta”). Beta is provided “as is,” may be modified or discontinued at any time, and is excluded from any indemnities, credits, or SLAs. We may cap usage or time-limit trials and Free tiers.
The Software may include open-source components subject to their licenses. We will provide notices upon request or where required.
The Service is not designed for use in hazardous environments requiring fail-safe controls (e.g., life support, aircraft navigation). Customer will not use the Service in such scenarios.
For notices of alleged infringement, contact: DMCA Agent, OneClick Lab, LLC, New York, NY 10001, USA; dmca@onset.io. Include all information required by 17 U.S.C. §512(c)(3).
We may provide notices via email or in-product messaging. Customer consents to receive electronic communications. Notices to Onset: hello@onset.io (and for billing: billing@onset.io).
Neither party may assign this Agreement without prior written consent, except Onset may assign in connection with a merger, acquisition, or sale of substantially all assets.
The parties are independent contractors.
None, unless explicitly stated.
If any provision is unenforceable, the remainder remains in effect. Failure to enforce is not a waiver.
New York law governs, excluding conflicts rules and the U.N. CISG. The state and federal courts located in New York County, New York will have exclusive jurisdiction. EACH PARTY WAIVES JURY TRIAL. TO THE EXTENT PERMITTED BY LAW, DISPUTES WILL BE LITIGATED ONLY ON AN INDIVIDUAL BASIS—NO CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTIONS.
This Agreement (including Orders, incorporated policies, and any DPA) is the entire agreement and supersedes prior agreements on the subject.
© 2025 OneClick Lab, LLC d/b/a Onset. Registered in New York, USA. All rights reserved.
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